Terms & Conditions

We are confident that you will be 100% satisfied with your purchase. If, for some reason, you are not happy with your order, we will gladly exchange your item(s) or refund your money within 30 days from the date of purchase. We will pay for the return shipping on orders of $100 or more, by providing you with a pre-paid UPS shipping label. If your order total is less than $100, we can still send you a pe-paid return label. We will just deduct $7.95 from your refund amount.

To return/exchange an item by using our pre-paid label, follow the steps below:

1. Call 1-866-459-4440 or send an e-mail to service@outheresmartwear.com.
   Whether you use e-mail or the telephone, please provide the following information:
   • Name and/or Customer Number
   • Order Number
   • Address
   • Telephone number where you can be reached
   • E-mail address so we can communicate with you
   • Reason for the return
   • Would you like a refund or an exchange?
2. We will send you a pre-paid UPS label to affix to the outside of your package.
3. Pack your merchandise in a durable carton and seal it tightly.
4. Securely attach the UPS label to your package.
5. Bring your package to any UPS authorized drop-off site.
6. You can track your package online using the tracking number we provided you.

If you choose to use your own shipping method for returns or exchanges, please enclose a copy of your receipt with the back portion filled out. Indicate clearly whether you would like a refund or an exchange, as well as any replacement items that you need. Be sure to include a telephone number where we can contact you. Send the parcel to:

Outhere Smartwear
101 S. Main St.
Ishpeming, MI 49849

* Outhere Smartwear does not guarantee against damage that occurs due to customer misuse.

Outhere Smartwear Privacy Policy

Your privacy is important to us. We will only use the information you provide to us or which is collected automatically through use of the Internet for our own records. We do not rent, sell, share or exchange our customers’ data. We may use your street or e-mail address to send you information. If you do not wish to receive unsolicited news and offers from us, please advise us and we will promptly remove your name from our list. To contact us, e-mail info@outheresmartwear.com.

Because our shopping cart uses cookies technology, which is information about your movements and purchases on our website, your web brower must have cookies enabled to order from our site.

If you have any questions, please contact us by phone at 1 (866) 459-4440, by fax at 1 (866) 586-2132 or by e-mail at info@outheresmartwear.com.